Privacy Policy

Privacy Policy

Last updated: 22 August 2026

ALS Mediations respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how ALS Mediations collects, uses, stores and protects personal information when you visit our website, contact us, enquire about our services, or use our mediation and conflict-coaching services.

We aim to handle your information fairly, transparently and securely in accordance with applicable UK data-protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

ALS Mediations is the organisation responsible for the personal information described in this Privacy Policy.

For data-protection purposes, the data controller is:

Sondos Nafie t/a ALS Mediations
London, United Kingdom

Email: info@alsmediations.com
Website: www.alsmediations.com

If you have any questions about how we use your personal information, please contact us using the details above.

2. What Personal Information We Collect

The information we collect depends on how you interact with ALS Mediations.

Information you provide to us

When you contact us, make an enquiry or request our services, we may collect:

• Your name
• Email address
• Telephone number
• Correspondence with you
• Information about the services you are interested in
• Your preferred method or time of contact
• Information you choose to provide about your dispute or circumstances

Information relating to a mediation or conflict

If you proceed with mediation, conflict coaching or another service, you may provide information concerning the dispute.

Depending on the circumstances, this may include:

• Information about you and other parties
• The nature and background of the dispute
• Information about contracts or business relationships
• Property or financial information
• Information concerning legal proceedings
• Information concerning the parties' positions and proposals
• Confidential business information
• Information contained in documents provided for the mediation
• Information concerning any agreement reached

You should only provide information that is reasonably necessary for us to assess or provide our services.

Where you provide information about another person, you should ensure that you are entitled to provide that information to us.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Approximate location derived from technical information
• Website interaction information
• Diagnostic and security information

We use this information where necessary to operate, secure and improve our website and services.

4. How We Use Your Personal Information

We may use your information to:

1. Respond to enquiries
2. Communicate with you
3. Assess whether our services may be appropriate for your circumstances
4. Arrange and administer mediation
5. Provide conflict coaching
6. Conduct online or international mediation
7. Communicate with participants and representatives
8. Manage appointments and administrative arrangements
9. Maintain appropriate business and service records
10. Process and manage payments where applicable
11. Improve our website and services
12. Maintain website security
13. Prevent fraud or misuse
14. Comply with legal and regulatory obligations
15. Establish, exercise or defend legal claims
16. Deal with complaints
17. Meet our professional and administrative responsibilities

We will only use your personal information for purposes that are compatible with the reason it was collected, unless otherwise permitted or required by law.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may process personal information on one or more of the following lawful bases:

• Consent
• Where you have given us clear consent to use your information for a specific purpose.
• You may withdraw consent where consent is the lawful basis for processing.
• Contract
• Where processing is necessary to provide services to you or to take steps at your request before entering into an agreement.
• Legal obligation
• Where we need to process information to comply with a legal or regulatory obligation.
• Legitimate interests
• Where processing is necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.
• Our legitimate interests may include managing enquiries, administering our business, maintaining appropriate records, improving our services, protecting our systems and dealing with disputes or complaints.
• Where we rely on legitimate interests, we consider the potential impact on your privacy before processing your information.
• Legal claims
• Where processing is necessary to establish, exercise or defend legal claims.

6. Mediation Confidentiality

Mediation involves sensitive and confidential communications.

ALS Mediations will handle information provided during mediation with appropriate care and confidentiality, subject to the terms of the applicable mediation agreement, professional obligations and circumstances in which disclosure is permitted or required by law.

Our privacy obligations and our mediation confidentiality obligations are related but are not identical. The applicable mediation agreement will govern the confidentiality arrangements for a particular mediation.

7. Special Category and Sensitive Information

A dispute may sometimes involve information that falls within a special category of personal data under applicable data-protection law.

Examples may include information concerning health, racial or ethnic origin, religious beliefs, or other protected categories.

We will only process special category information where an appropriate legal condition applies and where the information is necessary for the relevant purpose.

Please avoid providing sensitive information through the website contact form unless it is necessary for us to understand your enquiry.

8. Who We May Share Information With

We do not sell your personal information.

Where necessary, we may share information with:

• Professional service providers
• IT and technology providers
• Website hosting and maintenance providers
• Email and communications providers
• Payment providers
• Professional advisers
• Legal or regulatory authorities where required
• Other participants in a mediation where disclosure is permitted and permitted
• Representatives or advisers involved in a matter, where appropriate and authorised

We only share information where there is an appropriate reason and lawful basis for doing so.

Where third-party organisations process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.

9. International Transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data-protection law.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

The retention period may depend on:

• The nature of the information
• The purpose for which it was collected
• Whether you become a client
• Whether there is an ongoing dispute
• Legal, regulatory or professional requirements
• The need to establish or defend legal claims
• Our legitimate business and record-keeping requirements

Information relating to an enquiry that does not proceed to mediation will generally be retained only for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records.

Information relating to a mediation will be retained in accordance with the applicable mediation arrangements, our legal and professional obligations, and our documented retention requirements.

We periodically review information we hold and securely delete or anonymise information that is no longer required.

11. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files placed on your device when you visit a website.

We may use cookies that are:

• Strictly necessary
• These cookies are required for the website to operate properly and cannot normally be switched off through our systems.
• Functional
• These cookies may remember preferences and improve your experience.
• Analytics
• Where analytics technologies are used, they may help us understand how visitors use our website and help us improve its performance.
• Marketing or third-party cookies

If we introduce marketing, advertising or other non-essential tracking technologies, we will provide appropriate information and obtain consent where required by law.

Non-essential cookies generally require the user's consent before they are placed on a device.

You can also manage cookies through your browser settings. However, disabling certain cookies may affect how parts of the website function.

Because the technology used on the website may change, our cookie information should be reviewed whenever new third-party services, analytics tools, embeds or tracking technologies are added.

12. Your Data-Protection Rights

Depending on the circumstances, you may have rights under applicable data-protection law, including the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Request transfer of certain information to another organisation
• Withdraw consent where we rely on consent
• Object to direct marketing
• Complain to a data-protection regulator

These rights are not absolute and may be subject to legal conditions and exemptions.

For example, we may need to retain certain information where we have a legal obligation or another lawful basis for doing so.

The ICO confirms that individuals' rights depend on the lawful basis and circumstances of the processing.

13. How to Exercise Your Rights

If you would like to exercise one of your data-protection rights, please contact:

Email: info@alsmediations.com

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before responding to certain requests.

We will normally respond within 14 days. 

14. Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Unauthorised disclosure
• Alteration
• Destruction

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should therefore avoid sending unnecessary highly sensitive information through ordinary website forms or unsecured communications.

15. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

These websites operate independently from ALS Mediations and may have their own privacy policies.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing it with personal information.

16. Children

Our services and website are not specifically directed towards children.

We do not knowingly seek to collect personal information from children through our website.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can assess the situation and take appropriate action.

17. Complaints

If you have concerns about how ALS Mediations has handled your personal information, we encourage you to contact us first:

Email: info@alsmediations.com

We will investigate your concern and seek to resolve it appropriately.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully or that your data-protection rights have not been respected.

The ICO is the UK's independent supervisory authority for data protection.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: www.ico.org.uk

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or data-processing practices.

The latest version will be published on this page with the date of the most recent update.

We recommend checking this page periodically to ensure that you are aware of any changes.

Where required by law, we will provide additional notice of significant changes.

19. Contact Us

If you have any questions about this Privacy Policy or how ALS Mediations handles personal information, please contact us.

ALS Mediations

Email: info@alsmediations.com

Website: www.alsmediations.com

Founder: Sondos Nafie

Privacy Policy last updated: 22 August 2026