Terms and Conditions
Terms & Conditions
Last updated: 22 August 2026
Welcome to the website of ALS Mediations.
These Terms & Conditions explain the terms that apply to your use of the ALS Mediations website and to enquiries and services arranged through the website.
Please read these Terms & Conditions carefully before using our website or engaging our services.
By using this website, you acknowledge that you have read and understood these Terms & Conditions. Where you engage ALS Mediations for mediation, conflict coaching or another service, additional terms may apply and will be provided to you before the relevant service begins.
1. About ALS Mediations
ALS Mediations provides professional mediation and conflict-resolution services.
Our services may include:
- Civil and commercial mediation
- Online mediation
- International mediation
- Conflict coaching
- Other dispute-resolution services agreed with clients
ALS Mediations
London, United Kingdom
Email: info@alsmediations.com
Telephone: +44 (0)20 8050 018
Website: www.alsmediations.com
Founder: Sondos Nafie
2. About These Terms
These Terms & Conditions apply primarily to your use of the ALS Mediations website.
When you book or engage ALS Mediations for a particular service, we may provide additional documentation, including a quotation, engagement terms, mediation agreement, Agreement to Mediate, invoice or other service-specific terms.
Where additional terms apply specifically to a mediation or service, those terms will form part of the agreement between the relevant parties.
If there is a conflict between these website Terms & Conditions and specific written terms agreed for a particular service, the specific service terms will generally take precedence for that service.
3. Use of Our Website
You may use this website for lawful purposes only.
You agree not to:
- Use the website for an unlawful or fraudulent purpose
- Attempt to gain unauthorised access to the website or its systems
- Introduce malicious software, viruses or other harmful material
- Interfere with the operation or security of the website
- Copy, reproduce or commercially exploit website content without permission
- Use the website to send unsolicited or inappropriate communications
- Provide information that you know to be false or misleading
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect the website, our users or our business.
4. Information on the Website
We aim to ensure that the information published on our website is accurate and up to date.
However, website information is provided for general information and does not constitute legal advice or advice about the merits of any particular dispute.
Information on the website should not be relied upon as a substitute for obtaining independent legal, financial or professional advice where such advice is appropriate.
If you have a particular dispute, we recommend that you provide us with sufficient information for us to assess whether mediation or conflict coaching may be suitable.
5. Mediation Services
Mediation is a voluntary dispute-resolution process in which an independent mediator facilitates communication between participants and helps them explore possible solutions.
The mediator does not normally make a decision for the participants or determine who is right or wrong.
ALS Mediations does not guarantee that mediation will result in settlement.
A successful outcome depends on the circumstances of the dispute and the willingness and ability of the participants to engage constructively in the process.
No particular settlement or outcome is promised.
6. Conflict Coaching
Conflict coaching is a supportive service designed to help an individual understand and manage a conflict more effectively.
Conflict coaching does not constitute legal representation or legal advice.
The coach does not make decisions on behalf of the client and cannot guarantee a particular outcome.
Where appropriate, we may recommend that you obtain independent legal, financial, medical or other professional advice.
7. International and Online Services
Where mediation is provided online or involves participants in different countries, additional practical or legal considerations may apply.
Participants are responsible for ensuring that they have access to suitable technology and a reasonably private environment for online sessions.
ALS Mediations will take reasonable steps to facilitate an effective online mediation but cannot guarantee uninterrupted internet or telecommunications services.
For international matters, participants may be subject to laws, regulations and professional requirements in different jurisdictions.
Where appropriate, participants should obtain independent legal advice concerning the laws applicable to their circumstances.
8. Enquiries and Initial Contact
Submitting an enquiry through our website does not automatically create a contract for mediation or any other service.
We may contact you to discuss your circumstances and determine whether our services may be appropriate.
A mediation or other service will only be arranged once the relevant terms, fees, availability and other necessary arrangements have been agreed.
9. Fees and Payment
Fees for our services will be communicated to you before the relevant service is provided.
Depending on the circumstances, fees may be:
- Fixed fees
- Hourly or session-based fees
- Agreed fees for a particular mediation
- Individually quoted fees for complex or international matters
Any quotation provided will specify the services covered and, where appropriate, the applicable fee, payment arrangements and cancellation terms.
Additional work or services will not normally be charged unless agreed with you in advance, except where reasonably necessary and permitted under the applicable agreement.
If there is a conflict between these website Terms & Conditions and specific written terms agreed for a particular service, the specific service terms will generally take precedence for that service.
Invoices must be paid according to the payment terms stated on the relevant invoice or agreement.
10. Cancellation and Rescheduling
We understand that circumstances can change.
If you need to cancel or reschedule an appointment, please contact us as soon as reasonably possible.
Any cancellation fees or refund arrangements will be communicated before you commit to the relevant service and will depend on the type of service booked.
Cancellation provisions will be applied reasonably and in accordance with applicable consumer law.
We will not impose a cancellation charge that is unfair or disproportionate.
11. Consumer Rights
Nothing in these Terms & Conditions is intended to exclude or restrict any legal rights that you may have under applicable law.
Where you are a consumer, you may have statutory rights concerning services supplied to you.
Services must be provided with reasonable care and skill and other applicable statutory rights may apply.
Nothing in these Terms & Conditions prevents you from exercising rights that cannot lawfully be excluded or limited.
12. Confidentiality
Mediation involves confidential discussions and communications.
The confidentiality arrangements applicable to a particular mediation will normally be set out in the relevant Agreement to Mediate or other mediation documentation.
Participants should not assume that everything communicated to ALS Mediations through the website is subject to the same confidentiality arrangements as a formal mediation.
Information submitted through a website enquiry is handled in accordance with our Privacy Policy.
13. Privacy and Personal Information
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains:
- What information we collect
- Why we collect it
- How we use it
- How we protect it
- How long we retain it
- When we may share it
- Your data-protection rights
Please read our Privacy Policy before submitting personal information through the website.
14. Website Security
We take reasonable steps to maintain the security and availability of our website.
However, we cannot guarantee that:
- The website will always be available
- The website will operate without interruption
- The website will always be free from errors
- The website will be completely free from viruses or other harmful components
- Information transmitted over the internet will always be completely secure
You should use appropriate security measures when accessing the website.
15. Intellectual Property
The content of this website belongs to ALS Mediations exclusively.
This includes, where applicable: text, logos, branding, graphics, images, page designs, website structure, original materials and others.
You may view and use the website for your personal or legitimate business purposes.
You must not reproduce, modify, distribute, publish, sell or commercially exploit substantial parts of the website without our prior written permission, except where permitted by law.
16. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
These links are provided for convenience and information.
ALS Mediations does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
Your use of third-party websites is subject to the terms and policies of those third parties.
17. Professional Independence
ALS Mediations provides mediation and conflict-resolution services.
Unless expressly stated otherwise, ALS Mediations does not act as your solicitor, barrister, legal representative, financial adviser or other professional adviser.
A mediator's role is not to act as an advocate for one participant.
You remain responsible for obtaining independent legal or other professional advice where you consider it necessary.
18. No Guarantee of Settlement
Mediation is a collaborative process, and no mediator can guarantee that the participants will reach an agreement.
ALS Mediations does not guarantee:
- That a dispute will settle
- That a participant will accept a particular proposal
- That legal proceedings will be avoided
- That a particular financial or commercial outcome will be achieved
- That a relationship will be restored
Our role is to facilitate a fair and constructive process in which participants can explore the possibility of resolution.
19. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to applicable law, ALS Mediations will not be responsible for losses that are not reasonably foreseeable or that arise from matters outside our reasonable control.
Where you are a consumer, nothing in these Terms & Conditions affects your statutory rights.
Any limitation or exclusion of liability will be interpreted subject to applicable law and the circumstances of the relevant service.
20. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform an obligation where this is caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Major internet or telecommunications failures
- Cybersecurity incidents affecting third-party infrastructure
- Power failures
- Natural disasters
- Serious illness or incapacity
- Government restrictions
- War or civil unrest
- Strikes or other major disruptions
- Other events that could not reasonably have been prevented or anticipated
Where reasonably possible, we will communicate with affected participants and seek an appropriate alternative arrangement.
21. Complaints
We take complaints seriously and aim to resolve concerns fairly and promptly.
If you have a complaint about our website or services, please contact:
Email: info@alsmediations.com
Please provide details of the issue and any relevant information that may help us investigate your concern.
Complaints concerning a particular mediation may also be subject to the complaints procedure and professional arrangements applicable to that mediation.
22. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this website and will show the date on which it was last updated.
Changes to these website Terms & Conditions will not automatically change the terms of a mediation or other service that has already been agreed with you unless the applicable agreement allows such a change.
23. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any dispute concerning these website Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights you may have under applicable consumer law.
24. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
25. No Waiver
If we do not immediately enforce a provision of these Terms & Conditions, this does not mean that we have waived our right to enforce that provision later.
26. Entire Agreement
These website Terms & Conditions, together with our Privacy Policy and any additional terms expressly agreed for a particular service, form the relevant contractual framework for use of our website and services.
Specific written terms agreed for a mediation or other service may supplement or replace relevant provisions of these website Terms & Conditions where expressly stated.
27. Contact Us
If you have questions about these Terms & Conditions, please contact us.
ALS Mediations
Founder: Sondos Nafie
Email: info@alsmediations.com
Telephone: +44 (0)20 8050 0181
Address: London, United Kingdom
Website: www.alsmediations.com
Terms & Conditions last updated: 22 August 2026